Refund policy

Last updated: September 1, 2026

We want you to feel confident shopping with ZIC. This policy explains how returns, exchanges, cancellations, and refunds are handled.

30-day return window

You may request a return within 30 days after your order is delivered. To qualify, the item must be in the same condition in which you received it, unused, unworn, and complete with its original packaging, accessories, manuals, and any included parts. A receipt or other proof of purchase is required.

To start a return, email 626452629@qq.com with your order number and the reason for the return. If the item is damaged, defective, or incorrect, include clear photos or video showing the issue and the shipping label. We will review your request and provide return instructions and, where applicable, a return shipping label.

Do not send an item back before receiving return authorization. Returns sent without approval, or sent to the business contact address without instructions, may not be accepted. Approved returns may be directed to a designated return facility.

Return shipping

For eligible change-of-mind returns, the customer is responsible for return shipping unless applicable law requires otherwise. Original shipping charges are not refundable. If we sent the wrong item, or an item arrives damaged or defective, ZIC will provide a reasonable remedy and cover approved return shipping when a return is required. ZIC does not charge a restocking fee for approved returns.

Damaged, defective, or incorrect items

Please inspect your order after delivery and contact us as soon as possible if an item is damaged, defective, or incorrect. We may offer a replacement, refund, replacement part, or another appropriate solution after reviewing the evidence. Keep the item and all packaging until we confirm the next steps.

Non-returnable items

For health, safety, or legal reasons, certain items cannot be returned, including perishable goods, custom or personalized products, opened personal-care or hygiene products, hazardous materials, flammable liquids or gases, gift cards, and items clearly marked as final sale. Please contact us before purchasing if you are unsure whether an item is eligible. Nothing in this section limits rights that cannot be excluded under applicable consumer law.

Exchanges

The fastest way to obtain a different item is to request a return for the original item and place a new order after the return is approved. Direct exchanges may be offered when inventory is available.

Order changes and cancellations

Contact us promptly if you need to change or cancel an order. We will try to help, but we cannot guarantee a change or cancellation after an order enters processing or has shipped. If the order has already shipped, the standard return process applies.

Refunds

We will notify you after we receive and inspect an approved return. If the refund is approved, it will be issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact 626452629@qq.com.

Mandatory consumer rights

This policy is in addition to any rights available under applicable consumer protection laws. Where local law provides a mandatory cancellation, repair, replacement, or refund right, that right will apply.

Contact

Questions about returns or refunds may be sent to 626452629@qq.com or +1 851-519-0601.