Shipping policy
Last updated: September 1, 2026
ZIC currently ships to eligible addresses in the United States, Canada, the United Kingdom, and Australia. Product availability and shipping options may vary by item and destination. The options displayed at checkout are authoritative for your order.
Order processing
Orders are generally prepared within 1–2 business days, excluding weekends and public holidays. Processing may take longer during high-volume periods, after address verification, or when an item requires additional handling. You will receive a shipping confirmation when tracking becomes available.
Shipping options and charges
Eligible orders may currently see the following options at checkout:
- Economy: free shipping.
- Standard Shipping: USD $7.99.
Available methods, charges, and estimated delivery dates are calculated at checkout based on the destination, products, and current carrier availability. A method may not be available for every address or product.
Delivery estimates
Delivery dates are estimates, not guarantees. Carrier delays, severe weather, customs processing, holidays, high order volume, and events outside our reasonable control may affect delivery. ZIC is not responsible for a carrier delay, but we will assist with a reasonable investigation when needed.
Tracking
When tracking is available, we will send it to the email address used at checkout. Tracking can take up to 48 hours to show movement after a label is created. Some orders may arrive in more than one package and may have separate tracking numbers.
Address accuracy
Customers are responsible for providing a complete and accurate delivery address. Contact 626452629@qq.com immediately if you notice an error. We cannot guarantee an address change after processing begins. Additional shipping charges caused by an incorrect or incomplete address may be the customer's responsibility where permitted by law.
International orders, taxes, and duties
International shipments may be subject to customs review, import duties, taxes, brokerage fees, or other charges imposed by the destination country. Unless checkout states that these charges are included, they are the customer's responsibility. Customs delays are outside ZIC's control.
Delayed, lost, or delivered-but-not-received packages
If tracking has not updated for an extended period, or a package is marked delivered but cannot be located, check the delivery address and nearby safe locations, ask household members or neighbors, and contact the carrier. Then email us with your order number and tracking details so we can assist. Claims must be supported by the carrier's tracking records and are handled according to applicable law and carrier procedures.
Damaged packages
If an order arrives damaged, retain the product, packaging, and shipping label and contact us promptly with photos. Approved remedies are handled under our Refund Policy.
Contact
Shipping questions may be sent to 626452629@qq.com or +1 851-519-0601.